Please note:

The Terms and Conditions of Use of the UDOIT Kitchen Craft website and the UDOIT Mobile Application (Mobile App) known as “the Services” include these Terms and Conditions, the Product Return Policy, the Disclaimer Policy, and any other Terms and Conditions that appear in or are linked to the UDOIT Kitchen Craft website and the UDOIT Kitchen Craft Mobile Application.

All of these Terms & Conditions govern your use of, and access to all sections of “the Services”.

You are bound by these Terms & Conditions and you should review them wherever they are relevant to you when using “the Services”.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.udoitkitchencraft.com website and the UDOIT Kitchen Craft mobile App individually and collectively known as “the Services” operated by the UDOIT Kitchen Craft Company (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use “the Services”.

If you disagree with any part of the Terms and Conditions then you may not access the Service.

We have endevoured to take reasonable care in preparing and maintaining the information on “the Services” . We do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. We reserve the right to make changes to the Terms & Conditions as well as the content of “the Services” and may do so without advanced warning, for the purpose of keeping “the Services” up to date, amending product prices and keeping the content relevant.

We do not guarantee that access to “the Services” will be uninterrupted or that “the Services” are free from viruses or any other thing that may damage any computer which accesses “the Services”.

Purchases/Email/Marketing

If you wish to purchase any product or service or make any enquiry or subscribe to our forums, FAQ`s or newsletters made available through “the Services”, you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, phone number, IP address, date & time our website was accessed, type of browser & operating system used, pages visited, what site the user came from and other information.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We agree that We will at no stage intentionally sell, distribute, transmit, disseminate or release Your User information or uploaded data to third parties without Your consent, except where required to facilitate delivery of goods ordered.

To the extent permitted by law, you acknowledge that;

a. We cannot guarantee the security or privacy of information submitted by You to Us; and
b. You release us from all liability in connection with the matters contained in this section of this document.
c. Further information relating to our use of information may be contained in the general Terms & Conditions which will be deemed to form part of this Policy. In the
event of any inconsistency between the terms of our Privacy Policy or other Policy, the general Terms & Conditions as relevant, will prevail.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@udoitkitchencraft.com

Malaysian Law

You must be over 21 years old to purchase from this website AND Malaysian Syariah Law prohibits Muslim`s from buying, consuming, distributing or storing any alcohol related products.

By purchasing from this website you are agreeing that you are not prohibited from doing so by such laws. You understand and agree that any action taken by you is completely at your own risk and responsibility.

Third Party Links

Our Service may contain links to third-party web sites or services that are not owned or controlled by the UDOIT Kitchen Craft Company.

The UDOIT Kitchen Craft Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any of these third party web sites or services. You further acknowledge and agree that the UDOIT Kitchen Craft Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Return & Refund Policy

Thank you for shopping at U DO IT Kitchen Craft.

We seek the complete satisfaction of our customers.

• Please inspect the goods as soon as you receive them being careful to not damage any packaging or removing any labels.
• If you are not completely satisfied and if you comply with our return policies below you can return your purchase within 15 days of the purchase date for an exchange or refund, at our discretion, to the same value excluding shipping costs.
• Please notify our Support Team by email (support@udoitkitchencraft.com) within 10 days of your purchase with your order number, copy of your invoice and the reason for your return..
• If, at our discretion, we agree to replace or refund the faulty goods to you we will email you a claim form. After filling in the claim form please send the claim form, a copy of your receipt of purchase and the  faulty product in its original packaging to our Support Dept. at the return address on the claim form. Any refund will be refunded via your original payment method excluding any credit card/bank charges and shipping costs. Refunds may take up to 10 to 15 days depending on your payment method.

We will not accept goods on the basis you have changed your mind.

We will not accept goods that were sold “on sales”.

We will not accept goods in damaged packaging or without its labels.

We will not accept goods damaged by either impact, liquid, sand, insects, natural disaster or act of God.

We will not accept goods, used, altered or damaged in transport. For “damaged in transport” reasons we may act on your behalf to resolve the issue with the transport company and have a replacement of the goods sent to you.

You are responsible for shipping costs to ship the goods to us. We are responsible for shipping the goods to you.

Replacement

After we have received and inspected the returned goods you will received an email notification from us.
If your replacement is approved by us you should receive your replacement within the next ten business days.

Out of Stock Goods

We endeavour to have full stock of all goods listed on our Website, however there may be a time when small delays in supply occur during times of heavy demand, or with limited editions or for other reasons out of our control and this may render goods temporarily or permanently unavailable. In such circumstances you will be advised of the delay, the length of the delay and given product alternatives or the option to have it on “backorder” for delivery as soon as practical. If the product is permanently out of stock or out of stock for an unreasonable time you may be offered a refund at our discretion.

Our goods come with guarantees that cannot be excluded under the Malaysian Act A1533 Consumer Protection (Amendment) Act 2017.

Law and Jurisdiction

Your purchase and any Sales Contract you have with us is governed by the Country in which the goods were despatched from for the purposes of your original purchase.

Liability

To the maximum extent permitted by law the UDOIT Kitchen Craft Company excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with any content on and the use or performance of “the Services”.

In any event, except where statute expressly requires otherwise, our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services.

Further, by purchasing from this website you agree to indemnify us from any liabilities relating to or in connection to such purchase by you.

Where the law implies a warranty or guarantee to customers of certain parts of  “the Services”, these warranties or guarantees may not be lawfully excluded from these Terms & Conditions.

Shipping Policy

Shipment processing time

All orders are processed generally within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

All of the prices for our products are EXCLUSIVE of shipping costs for all destinations.

If your delivery address is International we will advise you of any additional shipping cost.

As delivery delays can occasionally occur please refer to the carriers website or email your concern to support@udoitkitchencraft.com

We will ship goods to street addresses only.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within a few hours after which you can regularly track your purchases.

International Shipping

Customs, Duties and Taxes

We will happily ship internationally and you will be quoted the best possible price for shipping charges. You acknowledge that you are wholly responsible for any fees, taxes, tariffs or other charges imposed by the carrier or the local authorities if any.

Contact Us

If you have any questions about these Terms & Conditions please contact us via our email address support@udoitkitchencraft.com